Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Current »

Open OnDemand

 Q. Why am I getting a message saying I'm not sponsored when trying to log in?

If you are trying to log in to Open Ondemand and are seeing the following:

  1. You have not yet been sponsored by a faculty member. See our Account Creation page for instructions on getting registered for HPC.
  2. If you are already registered for HPC, this may be a browser issue. Try logging in again in an incognito session or different browser to test. If this succeeds, clearing your browser's cookies should help.
 Q. Why am I getting a "Bad Request" message when trying to connect?

If you are trying to log in to Open Ondemand and are seeing the following:

this may be a browser issue. Try logging in again in an incognito session or different browser to test. If this succeeds, clearing your browser's cache should help.

 Q. Why am I getting an error saying "We're sorry, but something went wrong" when trying to log in?

If you're trying to log into Open OnDemand but are getting an ambiguous error that looks something like the following:

check your storage usage in your home directory. You can do this by logging into HPC in a terminal session and using the command uquota. If your storage usage is >50GB, OnDemand cannot create the temporary files necessary to give access to the website. Try clearing out some space in your home and then logging back into OnDemand.

  • No labels