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• You haven't created an account yet.
• Your account isn't sponsored yet.
• You aren't using two-factor authentication (NetID+).
• You need to wait 15 minutes. If you just created your account, it takes time before you can log in.
• You're trying to connect using ssh NetID@login.hpc.arizona.edu. This will not work. Instead, use: ssh NetID@hpc.arizona.edu.
• You're using NetID@hpc.arizona.edu or NetID@email.arizona.edu as your username in PuTTY. Instead, use only your NetID.
• You've entered your password incorrectly too many times. After multiple failed password entries, the system will place a 60 minute ban on your account for security reasons.

HPC uses the same NetID login credentials as all UA services. If you need to reset your NetID password you can do so using the NetID portal: https://netid-portal.iam.arizona.edu/

Faculty members who manage their own HPC groups can follow the instructions in our Research and Class Groups page.

Yes, if you are a former university affiliate or campus collaborator participating in research, you may register as a Designated Campus Colleague (DCC). Once your DCC status has been approved, you will receive a NetID+ which you may use to create an HPC Account. If you already have an HPC Account, no further action is required.